At Flexile Supply Chain Solutions Pvt Ltd ("Flexile", "we", "us", or "our"), we respect your privacy and are committed to protecting the personal and business information you share with us.
This Privacy Policy explains how Flexile collects, uses, shares, stores, and protects information when you visit our website, communicate with us, submit an enquiry, or use our sourcing, procurement, logistics, warehousing, supply chain, consulting, or related services.
Flexile may work with authorized partners, suppliers, manufacturers, and service providers located in different countries. This Privacy Policy applies to Flexile's activities, while recognising that privacy and data protection requirements may vary by jurisdiction.
1. Information We Collect
Depending on how you interact with Flexile, we may collect the following information.
Personal and Business Information
This may include:
- Name and job title
- Company name and business details
- Email address
- Phone number
- Business, billing, shipping, or delivery address
- Information submitted through enquiry, quotation, contact, registration, or service forms
Product and Procurement Information
When you request our services, we may collect information relating to:
- Products or materials you wish to source
- Product specifications and technical requirements
- Target quantities, budgets, and commercial requirements
- Packaging and branding requirements
- Manufacturing requirements
- Supplier or factory preferences
- Shipping and delivery requirements
- Other information reasonably necessary to fulfil your sourcing, procurement, or supply chain requirements
Technical Information
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Referring website
- General website usage information
Communications
We may retain records of communications with you, including enquiries, emails, messages, quotations, service requests, and other business correspondence.
2. How We Use Your Information
Flexile may use the information we collect to:
- Respond to enquiries and service requests
- Understand your sourcing, procurement, logistics, and supply chain requirements
- Identify and communicate with suitable suppliers, manufacturers, authorized partners, and service providers
- Obtain quotations and support commercial negotiations
- Coordinate product development and manufacturing activities
- Arrange product testing, inspection, and quality-control activities
- Coordinate packaging, warehousing, logistics, shipping, and delivery services
- Process payments and maintain appropriate business and financial records
- Provide quotations, service updates, and other business communications
- Improve our website, services, and customer experience
- Maintain security and prevent fraud, misuse, or unauthorised activity
- Comply with applicable legal, regulatory, contractual, and business obligations
We process personal information only for legitimate and lawful purposes and in accordance with applicable privacy and data protection laws.
3. Sharing of Information
Flexile may share relevant information with trusted third parties where reasonably necessary to provide our services or fulfil your request.
These parties may include:
- Manufacturers and suppliers
- Authorized Flexile sourcing or service partners
- Product testing, inspection, and quality-control providers
- Logistics and freight partners
- Warehousing and fulfilment providers
- Payment processors and financial institutions
- Technology, hosting, software, and website service providers
- Professional advisers and service providers
- Government authorities, regulators, or other parties where required by law
Where an authorized Flexile partner is involved in providing sourcing or other services, relevant information may be shared with that partner only to the extent reasonably necessary for the relevant business purpose.
We aim to share only the information reasonably necessary for the relevant purpose.
Flexile does not sell or rent your personal information to third parties for their independent marketing purposes.
4. Business Confidentiality
Flexile understands that sourcing and procurement activities may involve commercially sensitive information.
Information relating to your products, specifications, designs, sourcing requirements, pricing, business plans, supplier requirements, and other confidential business information may be treated as confidential where applicable.
However, information may need to be shared with suppliers, manufacturers, authorized partners, inspection providers, logistics partners, or other service providers where reasonably necessary to provide the services you have requested.
Where appropriate, separate confidentiality or non-disclosure agreements may be entered into between Flexile and customers, suppliers, manufacturers, partners, or other relevant parties.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Maintain website functionality
- Understand website traffic and usage
- Improve website performance
- Remember user preferences
- Support analytics and marketing activities, where applicable
You may be able to manage or turn off cookies in your browser settings. Turning off certain cookies may affect the functionality of parts of our website.
6. Data Security
Flexile takes reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, misuse, or destruction.
However, no method of electronic transmission, storage, or online communication can be guaranteed to be completely secure. Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and financial records, resolving disputes, fulfilling contractual obligations, and complying with applicable legal and regulatory requirements.
When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.
8. Third-Party Websites and Services
Our website or communications may contain links to third-party websites or services.
Flexile is not responsible for the privacy practices, content, security, or data handling practices of third-party websites or services.
We encourage you to review the applicable privacy policies of third-party websites or services before providing personal information to them.
9. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information, which may include:
- Requesting access to personal information we hold about you
- Requesting correction of inaccurate or incomplete information
- Requesting deletion of personal information where applicable
- Requesting restriction of or objecting to certain processing activities, where applicable
- Withdrawing consent where processing is based on consent
- Requesting information in a portable format where applicable
- Raising a complaint or grievance concerning the processing of your personal information
Requests may be submitted using the contact details provided in the Contact section of this policy.
We may need to verify your identity before processing certain requests.
Where processing is based on consent, you may withdraw that consent, subject to applicable law and any consequences that may arise from such withdrawal.
10. Children's Privacy
Our website and services are intended primarily for businesses and adult users.
Flexile does not knowingly collect personal information from children where such collection is prohibited by applicable law.
11. International Data Transfers
Because Flexile may work with suppliers, manufacturers, authorised partners, technology providers, logistics providers, and other service providers located in different countries, your personal information may be transferred to or processed in countries other than the one where you are located.
Where required by applicable law, Flexile will take reasonable steps to ensure that such transfers and processing comply with applicable data protection requirements.
Where additional safeguards, notices, consents, contractual protections, assessments, or regulatory requirements are required for a particular international transfer, Flexile will implement such measures as required by applicable law.
12. Applicable Privacy Laws
Flexile operates in an international business environment and recognises that privacy and data protection requirements may differ between jurisdictions.
Where Flexile processes personal information through its Indian entity or in circumstances subject to Indian data protection law, Flexile will comply with applicable Indian privacy and data protection requirements.
Where Flexile works with authorized partners, suppliers, manufacturers, or service providers in other jurisdictions, relevant processing will be carried out in accordance with the privacy and data protection requirements applicable to that processing.
Nothing in this Privacy Policy limits any rights or protections available to individuals under the privacy laws applicable to them.
13. Changes to This Privacy Policy
Flexile may update this Privacy Policy from time to time to reflect changes in our services, business practices, technologies, corporate structure, international operations, or applicable legal and regulatory requirements.
Any updated version will be published on this page with a revised "Last Updated" date.
14. Contact Us
If you have questions about this Privacy Policy, our handling of personal information, or wish to exercise an applicable privacy right, please contact us:
Flexile Supply Chain Solutions Pvt Ltd
- Email: connect@flexileglobal.com
- Phone: +91 6384232012
- Address: No. D1, Sri Venkatesa Apartment,Neelikonampalayam, Coimbatore South,Coimbatore – 641033, Tamil Nadu, India.
Where an authorized Flexile partner or another service provider is responsible for a particular aspect of processing, additional contact details may be provided where appropriate.
We will make reasonable efforts to respond to privacy-related requests in accordance with applicable law.
