Terms & Conditions

1. About Flexile

Flexile provides sourcing, procurement, and supply-chain coordination services designed to help businesses identify suitable manufacturers, suppliers, and service providers, source products, coordinate procurement, support manufacturing and product development, and facilitate related supply-chain activities.

Flexile generally operates as a sourcing and supply-chain coordination provider, connecting customers with independent manufacturers, suppliers, logistics providers, inspection companies, warehouses, and other service providers.

Depending on the service requested, Flexile may act as a sourcing intermediary, procurement coordinator, project manager, or service provider.

Unless expressly agreed otherwise in writing, Flexile does not manufacture the products sourced or supplied to customers and does not directly control the manufacturing processes or operations of independent third-party suppliers.

2. Eligibility

By using our services, you confirm that:

• You are legally capable of entering into a binding agreement.
• The information you provide to Flexile is accurate and complete.
• You have the authority to act on behalf of your business or organisation, where applicable.
• Your use of our services complies with applicable laws and regulations.

3. Our Services

Our services may include, depending on the agreed scope:

The exact services, deliverables, fees, timelines, and responsibilities will depend on the relevant quotation, proposal, purchase order, service agreement, statement of work, or other written arrangement.

• Product and supplier sourcing
• Supplier identification and evaluation
• Price and quotation negotiation
• Product sampling and development coordination
• Private-label and customised product sourcing
• Manufacturing coordination
• Production monitoring
• Quality inspection coordination
• Packaging and branding coordination
• Warehousing and fulfilment coordination
• Shipping and logistics coordination
• Import/export support
• Procurement management
• Supply-chain consulting and related support
• Other related sourcing and supply-chain services

4. Quotations and Pricing

Any quotation provided by Flexile may be based on information available at the time of preparation.

Unless expressly stated otherwise, quotations may be subject to changes in:

• Supplier pricing
• Material costs
• Product specifications
• Order quantities
• Packaging requirements
• Shipping or freight costs
• Taxes, duties, tariffs, or government charges
• Currency exchange rates
• Production or delivery requirements

5. Orders and Procurement

Orders or procurement arrangements become binding upon acceptance or confirmation in accordance with the agreed commercial terms.

Customers are responsible for reviewing and approving relevant product specifications, quantities, samples, artwork, packaging, pricing, and other order details before production or procurement proceeds.

Once an order or procurement arrangement has been confirmed, changes may be subject to supplier acceptance, availability, additional costs, and other applicable conditions.

6. Supplier and Manufacturer Relationships

Flexile may source products from independent manufacturers, factories, wholesalers, distributors, or other suppliers.

Flexile may conduct supplier assessments, qualification activities, or quality checks as part of its agreed services. However, such activities do not guarantee that a supplier will remain available, maintain the same pricing, meet all future production requirements, or perform without delay.

Unless expressly agreed otherwise in writing, Flexile does not control or operate the facilities, personnel, manufacturing processes, or business operations of independent third-party suppliers.

7. Product Quality and Inspection

Where quality inspection services are included, Flexile may coordinate inspections in accordance with the agreed inspection scope, specifications, sampling requirements, and applicable standards.

An inspection or quality check is limited to the agreed scope, timing, sampling methodology, and conditions of the inspection. It does not constitute a guarantee that every product or item is free from defects, complies with every requirement not included in the inspection scope, or that future production will remain identical to an inspected sample.

Customers are responsible for clearly communicating required specifications, quality standards, tolerances, certifications, and regulatory requirements.

Where an independent inspection company or other third party performs the inspection, that service may also be subject to the third party's applicable terms and conditions.

8. Product Specifications and Approvals

Customers are responsible for ensuring that their product requirements are accurate, complete, lawful, and suitable for their intended market and application.

Customer approval of samples, artwork, specifications, packaging, or production details may constitute acceptance of those details for procurement or manufacturing purposes.

Flexile may rely on such approvals when coordinating with suppliers and other service providers.

9. Intellectual Property

Customers retain ownership of intellectual property that they lawfully provide to Flexile, including trademarks, logos, designs, artwork, product concepts, specifications, and other proprietary materials, unless otherwise agreed in writing.

Providing or authorising Flexile to use such materials for the agreed services does not transfer ownership of those materials to Flexile.

Customers represent that they have the necessary rights and permissions to provide such materials and instruct Flexile, its suppliers, and relevant service providers to use them for the requested services.

Customers are responsible for ensuring that their instructions, designs, trademarks, artwork, product concepts, and other materials do not infringe the intellectual property or other rights of third parties.

Flexile retains ownership of its own website content, branding, processes, materials, documentation, methodologies, and other intellectual property unless otherwise agreed in writing.

10. Confidential Information

Both parties may receive confidential or commercially sensitive information during the course of a business relationship.

Each party agrees to use reasonable measures to protect confidential information and to use it only for legitimate purposes connected with the business relationship.

Where additional confidentiality protection is required, the parties may enter into a separate Non-Disclosure Agreement or confidentiality agreement.

11. Payments

Customers agree to pay all applicable fees, product costs, service charges, shipping charges, taxes, duties, and other agreed-upon expenses in accordance with the applicable quotation, invoice, purchase order, or service agreement.

Failure to make payments when due may result in suspension or cancellation of services, procurement activities, production, or shipment.

Additional costs resulting from customer-requested changes after approval may be charged separately.

Where Flexile has made payments, commitments, or incurred costs with third parties on behalf of or for the benefit of the customer, the customer remains responsible for such agreed or properly incurred costs.

12. Shipping, Delivery, Taxes and Duties

Where Flexile coordinates shipping or logistics, such services may be provided directly through Flexile or through independent logistics partners and service providers, depending on the agreed arrangement.

Estimated delivery dates are provided in good faith and may be affected by manufacturing delays, transportation disruptions, customs procedures, weather, labour issues, regulatory changes, supplier delays, or other circumstances beyond Flexile's reasonable control.

Unless expressly agreed otherwise, customers are responsible for all applicable import duties, customs charges, taxes, permits, licences, and regulatory requirements in their destination country.

Flexile does not guarantee customs clearance, specific delivery dates, or uninterrupted transportation where these matters depend on independent third parties or government authorities.

13. Cancellations, Changes and Refunds

Cancellation and refund terms will depend on the stage of procurement and the specific service or order involved.

Once a supplier has commenced production, purchased materials, customised products, or incurred non-refundable costs on behalf of the customer, such costs may be non-refundable.

Requests for order changes or cancellations should be submitted as early as possible and are subject to supplier acceptance, production conditions, availability, and applicable costs.

Any refund, where applicable, will be subject to the agreed commercial terms and amounts that can reasonably be recovered from relevant suppliers or service providers.

14. Customer Responsibilities

Customers are responsible for:

• Providing accurate product requirements
• Reviewing quotations and specifications
• Providing timely approvals
• Making payments when due
• Providing legally usable intellectual property
• Confirming applicable regulatory and certification requirements
• Providing accurate shipping and business information
• Obtaining any permits or approvals required for importing, distributing, or selling products in their market
• Ensuring that products and intended applications comply with applicable laws and regulations

Delays caused by incomplete, inaccurate, or late customer information or approvals may affect project timelines and may result in additional costs.

15. Prohibited Uses

Customers must not use Flexile's services for unlawful purposes or to source, manufacture, transport, distribute, or sell products that violate applicable laws or regulations.

Flexile reserves the right to refuse, suspend, or discontinue a sourcing request that it reasonably believes may involve illegal, fraudulent, unsafe, counterfeit, infringing, or otherwise prohibited activities.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Flexile will not be responsible for indirect, incidental, consequential, special, exemplary, or unforeseeable losses arising from or relating to the use of our services.

Flexile's responsibility, where legally applicable, will generally be limited to the scope of services expressly agreed with the customer and the fees paid to Flexile for the relevant service giving rise to the claim.

Flexile will not be responsible for losses, delays, defects, failures, or other issues arising primarily from the acts, omissions, performance, or failure of independent manufacturers, suppliers, logistics providers, inspection companies, warehouses, or other third parties, except to the extent directly attributable to a service or obligation expressly undertaken by Flexile.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

17. Force Majeure

Flexile will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, pandemics, war, civil unrest, government or trade restrictions, port closures, transportation disruptions, labour disputes, supplier failures or shortages, cyber incidents, or significant changes in laws or regulations.

Where such circumstances occur, Flexile will make reasonable efforts to communicate the impact and determine an appropriate course of action.

18. Third-Party Services

Flexile may work with independent suppliers, manufacturers, inspection companies, freight providers, warehouses, payment processors, consultants, and other third parties.

Third-party services may be subject to their own terms, conditions, limitations, warranties, and policies.

Unless expressly agreed otherwise in writing, Flexile does not assume responsibility for the independent operation, manufacturing processes, facilities, personnel, performance, warranties, or obligations of third-party service providers.

19. Website Use

You agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorised access to website systems
• Introduce malicious software or harmful code
• Copy or reproduce website content without permission
• Misrepresent your identity or business
• Interfere with website security or functionality

20. Website Content

We make reasonable efforts to keep website information accurate and current. However, product descriptions, service information, availability, pricing, images, and other website content may change without notice.

Website content is provided for general informational purposes and does not necessarily constitute a binding quotation, offer, warranty, or contractual commitment.

21. Termination

Either party may terminate a service relationship in accordance with the applicable agreement or commercial terms.

Flexile may suspend or terminate services where a customer fails to make payments, breaches these Terms, provides materially inaccurate information, or requests services that may violate applicable law.

Termination does not remove obligations that arose before termination, including payment obligations, confidentiality obligations, intellectual property obligations, and other provisions that by their nature should continue after termination.

22. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India, unless otherwise required by applicable law or expressly agreed in writing.

Any disputes arising in connection with these Terms & Conditions or the services provided by Flexile shall be subject to the jurisdiction and dispute-resolution mechanism specified in the applicable service agreement.

[Final jurisdiction/dispute-resolution wording to be confirmed by legal counsel before publication.]

23. Changes to These Terms

Flexile may update these Terms & Conditions from time to time.

Changes will take effect when the revised terms are published on the website, unless a different effective date is stated.

Your continued use of the website or services following an update constitutes acceptance of the revised Terms, to the extent permitted by law.

24. Contact Us